Summary Timeline of Events

7/21/2016: Car accident.
7/22/2016: Call sales agent Martha. Martha returns with voicemail saying that I should call the national line, as that is what she would have to do anyway.
7/22/2016: Called to report accident claim - claim found already on responsible party's insurance. Added to claim. Received claim number. (CSR name not recorded.)
7/26/2016: Called to check on claim. Claim not found. Provided information again to CSR Arianna.

8/23/2016: Called State Farm main line. CSR Dustin transferred me to Property B. CSR Barbara Informed that they can't get a hold of responsible party. No predicted timeline for resolution.

9/13/2016: Notified that claim is approved, and that I can take my car in for repairs or to an assessor.
9/16/2016: Attempted to take car in to State Farm approved dealer, but shop is full. Told to come Monday.
9/19/2016: Dropped car off at body shop, and picked up rental
9/23/2016: Notified that car estimated repairs would be around $5,900.
9/28/2016: Phone call from autobody shop about releasing car to State Farm. I call back and find that it has been declared a total loss. Waiting for notification from State Farm.

10/5/2016: After not hearing anything, I call State Farm and am transferred to claims agent Valerie. Left a message.
10/6/2016: Call body shop, informing them that I haven't yet heard from State Far. Elect to release to State Farm and contact.
10/13/2016: Call again, and am transferred to Valerie voicemail. Left a message.
10/18/2016 (12:00 pm): Call direct number to Valerie No answer. Left a message.
10/18/2016 (5:00 pm): Call my sales agent, George, who says he will call.
10/21/2016: Call State Farm. CSR Kendra tries to help, but only can transfer me to same claims agent. Left a message.
10/24/2016 (1:16pm): Call State Farm twice, and now automatically transferred to Valerie's voicemail. Left a message.
10/24/2016 (1:45pm): Call sales agent George. Second sales agent, Martha, blames busy schedule for no follow-up, as well as the fact that claims is separate from what they do.
10/24/2016 (2:32pm): Martha calls, lets me know she was disconnected after 45 minutes on hold with claims.
10/24/2016 (4:00pm): Sales agent George called, let me know he spoke with a supervisor, and that I should receive a call from a claims agent with an offer within the next 10 minutes.
10/24/2016 (4:04pm): Claims Agent Kenneth calls, leave a message.
10/24/2016: First pending charge from Hertz appears on my credit card.
10/25/2015 (8:43am): Kenneth calls and leaves a message.
10/25/2016 (9:12am): Call Kenneth. No answer. Left a message.
10/25/2016 (1:44pm): Call Kenneth. He informs me he is finishing up with a client, but asks for callback number and promises he will call me after this claim.
10/26/2016 (7:36am): Valerie calls.
10/26/2016 (7:38am): Receive email from Valerie. Includes attached offer and a statement (in all caps): CALL ME INSTEAD OF CALLING THE QUEUE LINE  EMAIL . 10/26/2016 (8:03am): Valerie calls.
10/26/2016 (8:59am): Valerie calls.
10/26/2016 (12:49pm): Call Valerie. Left a voicemail.
10/27/2016 (8:45am): Valerie calls.
10/27/2016 (8:54am): Valerie calls.
10/27/2016 (9:43am): George calls. Says Valerie is trying to get a hold of me.
10/27/2016 (1:46pm): I send Valerie an email requesting that we communicate via email. I ask for several bits of information, including why she did not call back for three weeks.
10/29/2016 (2:20pm): Didn't get a reply from Valerie, or a call. So I call State Farm's main line and request to speak with a claims supervisor. CSR Jose informed that claims is closed on the weekend. I request a new claims agent. Jose says that he will send me a form and that it will take 5-10 days. Misunderstands me and starts changing my sales agent. I reiterate I want to change the claims agent. He mentions a name that is unfamiliar to me. Was I assigned a new claims agent? If so, why didn't they call me. He says he will leave a voicemail with his manager. I ask if anyone can answer my questions about the rental, but am told it will have to wait until Monday.
10/31/2016 (1:34pm): Call George and update him on the situation. George seems to imply that it was my fault for not knowing how to file the claim properly. I reiterate that Martha told me to call the number and file the claim, and explain how the claim was filed.

11/1/2016 (1:00am): Created My State Farm Nightmare blog.
11/1/2016 (3:50pm): Taylor fixed nearly everything in ten minutes. The one thing he couldn't fix (charges for rental) at least came with clear guidance (ask sales agent to send claims a declaration of insurance). I have the rental until the 11th. Could this be over?